Customer Service Terms & Conditions

I understand it is my full responsibility to make sure the firearm, ammunition or accessories I am purchasing is legal for me to own in my state or jurisdiction. By checking the Terms & Conditions box, to accept, I agree that I am legally allowed to own the items in my shopping cart as detailed above
I hereby certify that I am 18 or older if I am purchasing ammunition to use in a rifle or shotgun and 21 or older if I am purchasing ammunition to use in a handgun. I certify that I am 18 or older if I am purchasing a shotgun or rifle and 21 or older if I am purchasing a handgun.

Pricing & Payments
We take Visa, Mastercard, Discover and American Express. We reserve the right to cancel orders due to pricing or inventory errors. Please note: Prices on firearms and accessories fluctuate daily based on what we are able to purchase them for.

Shipping & Delivery

Standard Shipping: We use a combination of shipping carriers depending on the type of item purchased as well as the State the item is being shipped.  Most handguns are shipped 2nd Day Air, with all other items typically shipped Ground.

Some items, such as handguns and ammunition, may not be legal to ship to your State.  Please check local and state laws prior to purchasing. It is YOUR responsibility to check your local laws prior to placing an order.  All firearms will be shipped to an FFL holder in your State for transfer. They will typically charge a nominal fee for the transfer that you will be responsible for paying. All shipping charges are applicable to the lower 48 States. If you are outside if this area please email us for a quote prior to purchase. All Powder and Primer orders will incur an additional $40 hazardous shipping fee. This fee will be billed separately from your initial order. Power and Primers CAN NOT be shipped in the same order. A hazardous shipping fee will be applied to each order.  Oversized accessories, this does not apply to firearms, may incur and extra shipping charge. If you have a question on shipping charges please ask and we will be happy to let you know prior to making the purchase. 

Privacy & Security: Dallasreloads.com respects your privacy and is committed to protecting it. Dallasreloads.com provides this Privacy Statement to inform you of our Privacy Policy and how that information is used.  This Privacy Statement applies only to the Dallasreloads.com owned website and domain.

Personal Information Collected & Stored:  Custom Reloads of Dallas may collect personal data such as your name, address, email address, date of birth, and demographic throughout Dallasreloads.com and Custom Reloads of Dallas Owned websites.  Custom Reloads of Dallas obtains this information through your use of its website and/or websites that Custom Reloads of Dallas owns. In the instance in which you make a purchase on a Custom Reloads of Dallas Owned website, Custom Reloads of Dallas may collect your credit card information via a third-party portal.  Credit card numbers are used only for processing payment and the third-party that collects the credit card information keeps that information secure and confidential. Custom Reloads of Dallas does not sell any of this data to third parties, and is used primarily to improve your shopping experience via marketing emails, personalized search results, and other methods of website personalization to make your shopping experience tailored to you.

Custom Reloads of Dallas collects your personal information so that it may do any or all of the following:  (a) complete transactions for which the personal information was collected and/or to provide the goods or services you are requesting and/or are reasonably anticipated within the context of our ongoing business relationship with you; (b) to perform a contract between Custom Reloads of Dallas and you the consumer; (c) to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity; (d) to debug to identify and repair errors that impair existing intended functionality; (e) exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law; (f) to comply with a legal obligation; (g) to enable solely internal uses that are reasonably aligned with the expectations of the consumer based on the consumer’s relationship with the business; and (h) to otherwise use the consumer’s personal information, internally, in a lawful manner that is compatible with the context in which the consumer provided the information.

Custom Reloads of Dallas is committed to protecting the personal information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, Dallasreloads.com has in place appropriate security procedures to safeguard the information we collect.

Custom Reloads of Dallas and its third-party credit card processor (Authorize.net) use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window.

Third Parties and Third-Party Links:  Dallasreloads.com will not sell, rent or lease your personal information to others. Except as required by federal or state law, or by a lawful request by a federal or state agency, Dallasreloads.com will not share your personal information with third parties.  

The Dallasreloads.com web site occasionally provides links to third-party websites for your education or convenience. If you access those links, you will leave the Dallasreloads.com site and domain. Dallasreloads.com does not control those sites or their privacy practices, which may differ from Dallasreloads.com. We do not endorse or make any representations about third-party Web sites. The Dallasreloads.com Privacy Statement does not cover the personal data you choose to give to unrelated third-party Web sites. We encourage you to review the privacy policy of any company before submitting your personal information.

Consumer requests:  Pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), some consumers (California Residents or those using a Custom Reloads of Dallas Owned website in California) using the Dallasreloads.com site are able to request that Custom Reloads of Dallas identify the categories and specific pieces of personal information that Custom Reloads of Dallas has collected concerning you.  Additionally, some customers may request that Custom Reloads of Dallas delete any personal information it has collected about you. Those consumers covered by the CCPA may also ask for information concerning the sale of their consumer information to third parties and opt out of such conduct. Because Custom Reloads of Dallas does not sell consumer information from third parties, these provisions of the CCPA are currently inapplicable to Custom Reloads of Dallas.  Custom Reloads of Dallas will comply with a consumer’s CCPA request on or within 45 days of receipt of a request. Custom Reloads of Dallas will provide information responsive to the CCPA to the consumer and/or delete information upon request after it has verified the requesting consumer’s identity and if an exception to deletion of the information covered by the CCPA does not apply.  

Consumers wishing to exercise these rights may contact Custom Reloads of Dallas at [email protected] or call Custom Reloads of Dallas customer service at 972-478-1747.  For your convenience, the categories of personal information as well as how Custom Reloads of Dallas obtains your personal information are included in the section above entitled “Personal Information Collected and Stored.” As Custom Reloads of Dallas does not sell any of your personal information to third parties, Custom Reloads of Dallas does not have a link to a web page that permits a customer to opt-out of the sale of its personal information to a third party.  

Updates:  If there are updates to the terms of the Dallasreloads.com Online Privacy Statement, we will post those changes and update the revision date in this document, so you will always know what information we collect online, how we use it, and what choices you have.

We value your opinions. If you have comments or questions about our privacy policy, please contact us at [email protected].

Pictures: Many of our pictures are stock photos provided by manufacturers and do not always represent the actual item being purchased. Please verify this picture accurately reflects the product described on this page before you place your order.

Returns and Refunds: As items at Custom Reloads of Dallas are made to order, refunds can only be given prior to the order being processed.  Please call us at 972-478-1747 to confirm the status of your order.  Please inspect your items upon delivery, if you find any problems with your order, please let us know within 3 days of receipt.  After 3 days, no replacements will be given. 

All firearm orders require FFL paperwork to ship. Firearm orders over 15-days old without FFL paperwork will be canceled and charged an 15% restocking fee with a $15 minimum.

Returns on firearms that have been transferred to you are not allowed. Firearms found to be defective or blemished may be returned so long as they have not been transferred and removed from the FFL. Once a new firearm is transferred, it is considered used, even if unfired. It is the customer’s responsibility to fully inspect the firearm at their FFL prior to accepting it into their possession. We do understand that some manufacturer defects may not be identifiable upon initial inspection, however by purchasing a firearm from us, you agree that upon discovering a defect in your transferred firearm that you will work with the manufacturer for replacement or repair (in accordance with their warranty policy).